Accessible Social

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#14: August 2021

accessiblesocial.substack.com

#14: August 2021

Reframe your thinking

Alexa Heinrich
Aug 3, 2021
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#14: August 2021

accessiblesocial.substack.com

I very recently had a conversation with a gentleman on LinkedIn who couldn’t understand why the deaf community was pushing so hard for captions to be added to Clubhouse. He said, “The whole platform is audio-only. If you can’t hear, what’s the point of an audio-only platform? It would be like a blind person watching a movie with no sound.”

I calmly explained, “Just because someone is deaf doesn't mean that their hearing is completely gone. Even if it is, that doesn't mean they should be excluded from a conversation or receiving information. And captions can also provide a better experience for viewers with learning disabilities, attention deficits, or autism. A lot of people who aren't disabled (like myself) also rely on captions to make it easier to comprehend audio information, especially if the speaker is talking quickly or has an accent. And there is technology to make the visual aspects of a movie accessible for blind and low-vision individuals. It's called audio descriptions and it can be found in the audio/subtitles section of most streaming services like Netflix, Hulu, and Disney+.”

Twitter avatar for @HashtagHeyAlexa
Alexa Heinrich (she/her) @HashtagHeyAlexa
There are a lot of reasons why someone may need captions or choose to turn them on: - Hearing loss - Attention deficit - Learning disability - Noisy environment - Poor audio - Fast talker - Speaker with an accent Don’t assume you know everyone’s situation or their needs.
12:21 AM ∙ Jul 28, 2021
321Likes82Retweets

He thanked me for my thoughtful response and for teaching him something new.

Initial reactions like this person’s don’t usually come from a place of malice, but from a place of ignorance and lacking basic information. And sadly, a lot of people are also comfortable with their narrow perception of the world.

Educate yourself beyond your own lived experiences and the world will be better for it.

Alexa

PS: Sorry this newsletter is a day late. I had a lot going on yesterday and just didn’t feel like sending it out when I was so tired.


The Good Stuff from July

Captions Arrive for Voice Tweets

Last summer, Twitter released the beta version of Voice Tweets. The platform received a world of backlash from the deaf community and accessibility advocates when it became obvious that the feature didn’t have captions or a transcription option. This ultimately sparked a massive accessibility overhaul for Twitter, and it seems we have come full circle, as captions are finally available for Voice Tweets!

Twitter avatar for @TwitterSupport
Twitter Support @TwitterSupport
We took your feedback and we’re doing the work. To improve accessibility features, captions for voice Tweets are rolling out today. Now when you record a voice Tweet, captions will automatically generate and appear. To view the captions on web, click the “CC” button.
Image
Twitter avatar for @TwitterSupport
Twitter Support @TwitterSupport
Transcription for audio and video is part of our larger plan to make Twitter accessible for everyone across all features, both existing and new. https://t.co/c9LTPiE003 (2/2)
10:53 PM ∙ Jul 15, 2021
767Likes271Retweets

Delta Launches New Safety Video

It’s no secret that Delta is the internet’s favorite airline. The company recently teamed up with the Fab 5 and premiered a new safety video that was diverse and accessible. It featured captions and several cameos of people who were recently on Queer Eye. Overall, a lovely video with a great message.

Twitter avatar for @Delta
Delta @Delta
What would the Delta safety video look like if reimagined by the Fab 5? We’re glad you asked. Enjoy this special version of our safety video, and on your next Delta flight, don’t miss a new episode of Netflix’s @QueerEye featuring one of our employees.
Image
2:01 PM ∙ Jul 2, 2021
518Likes71Retweets

Google Docs Gets an Update

I love that Google decided to update its Docs feature to make it more user-friendly for anyone using a screen reader or Braille display. Solid move!

Twitter avatar for @BlindNewWorld
BlindNewWorld @BlindNewWorld
#DigitalAccessibility matters - and @Google Docs is getting an #accessibility upgrade that offers people using a #ScreenReader or refreshable #braille display a simpler, more interactive experience. #a11y #BlindNewWorld
techradar.comGoogle Docs is getting a major accessibility upgradeBoost to braille mode in Google Docs
6:35 PM ∙ Jul 29, 2021
8Likes9Retweets

Instagram Adds Translation Ability

As Instagram places more importance on sharing videos, it’s finding new ways to make sure that videos on the app are accessible. This now includes the ability to translate text in stories.

Twitter avatar for @verge
The Verge @verge
Instagram can now automatically translate text in stories trib.al/AexHKvz
Image
4:00 AM ∙ Jul 22, 2021
160Likes22Retweets

Teach For America Learns Something New

We love to see a learning moment. Teach For America recently learned that ASCII Art in its traditional form isn’t accessible for screen reader users, and make sure to share how to post ASCII Art in an accessible way. Shout out to my friend Eliza for being the one to educate TFA.

Twitter avatar for @TeachForAmerica
Teach For America @TeachForAmerica
Shout out to @ElizaEatonStern, who kindly reached out to let us know that one of our tweets last month wasn't accessible for people who use screen readers. Hot tip: @Twitter has a descriptive text feature that lets you add a description to images. We're all in this together!
stars around text that reads, friendly reminder that you are a student's favorite teacher and your work matters.
3:11 PM ∙ Jul 23, 2021
19Likes2Retweets

Twitter Creates Sensory Guide for Spaces

The accessibility team for Twitter continues to do excellent work and released a useful sensory guide for Spaces so users have a better idea of what to expect when people do certain interactions in a Space.

Twitter avatar for @Lauren_Race
Lauren Race @Lauren_Race
We created a sensory guide and social narrative designed with a #neurodiverse team for @TwitterSpaces, and SO happy that @TwitterA11y gets to go to @sigaccess this year! https://t.co/KmSpQle1j0
8:10 PM ∙ Jul 16, 2021
101Likes38Retweets

A Breakdown of A11y

Have you ever wondered what a11y was or how to say it? My friend Ashlee does an excellent breakdown of the number-based word that I found very helpful!

Twitter avatar for @AshleeMBoyer
Ashlee Boyer 🦻🏻 @AshleeMBoyer
Find yourself confused when you come across "a11y"? Not sure how to say it? Wondering why we even need it? I've got a post for you! ✨ ashleemboyer.com/what-the-heck-… #a11y #accessibility #DeafTechTwitter
ashleemboyer.comWhat the heck is “web a11y”?The “a11y” numeronym, why it’s important, and how to pronounce it
3:16 PM ∙ Jul 6, 2021
81Likes44Retweets

UX Principles that include Cognitive Accessibility

This is an excellent write-up on UX design principles that includes a neurodivergent perspective from Gareth Ford Williams.

Twitter avatar for @GarethFW
Gareth Ford Williams @GarethFW
Cognitive Accessibility and Usability are very closely related. Here are classic usability principles re-written that taking into account what we now know about neurodiversity and cognitive accessibility. lnkd.in/dhBUmRZ #coga11y #a11y #accessibility
Gareth with a post-it stuck to his head that reads, #coga11y
5:48 PM ∙ Jul 27, 2021
56Likes21Retweets

The Bad Stuff from July

Theater Captioning Devices Suck

I never realized how bad the captioning devices that theaters offer were so bad. Like this is straight-up terrible. I personally have captions turned on for almost everything I watch and wouldn’t mind at all if open captions in movie theaters became the default. If you feel the same, consider signing this petition.

Twitter avatar for @Ebonyrgooden
Ebony R. Gooden @Ebonyrgooden
"But movie theater have a captioning device for deaf community!" Also:
Image
4:09 AM ∙ Jul 7, 2021
1,060Likes303Retweets

The AccessiBe Saga Continues

It’s truly sad to watch AccessiBe continue pitching their overlay service, which does not make your website accessible like the organization says it does.

Twitter avatar for @ChanceyFleet
Chancey Fleet 🌈👩‍🦯 @ChanceyFleet
Please alert your networks about this campaign. #AccessiBe is co-opting Disability Pride Month to pedal a product that falsely promises to make sites accessible through full automation. Learn more at overlayfactsheet.com and the #AccessiBe hashtag
Twitter avatar for @dpp2016
Disability Partnerships @dpp2016
We are proud to support accessiBe as they work to make the internet accessible for all! @AccessiBe Check out their new Unstoppable commercial at the link below! #WeAreUnStoppable National TV Commercial | Web accessibility is accessiBe https://t.co/s81MSMuzoz https://t.co/Ox2HIQ9NWk
2:17 PM ∙ Jul 15, 2021
147Likes152Retweets

Stop Using Alternative Characters

Not sure how many times I’ll need to say it before major brands get: you should not use alternative characters in your content because not all assistive devices and programs can read them. I also just don’t understand anyone going out of their way to add alternative fonts to their content when most social media professionals talk about being short on time for their tasks. This tactic adds time to your work.

Twitter avatar for @espn
ESPN @espn
Name something that 𝙞𝙨𝙣'𝙩 an Olympic sport, but 𝙛𝙚𝙚𝙡𝙨 like an Olympic sport 🤔
4:26 PM ∙ Jul 24, 2021
15,705Likes778Retweets

Reframe Your Thinking

A lot of people need to get better at thinking outside of their own lived experiences and stop making rash assumptions based on limited knowledge, myself included. I really appreciate how my friend Ashlee pointed out why something like an ear of corn would be packaged a certain way so that people with limited mobility could easily unpackage it. Really makes you look at packaging differently!

Twitter avatar for @AshleeMBoyer
Ashlee Boyer 🦻🏻 @AshleeMBoyer
If you are in a store and see food for sale that isn’t in its natural packaging but it’s been re-wrapped in plastic, consider this: Many people cannot remove food from their natural packaging. It’s not laziness and it’s not uncommon. Stop shaming accessible packaging.
Twitter avatar for @JohnRush32
John Rush 🐶🌱 @JohnRush32
If only there was some way for us to not have to wrap corn in so much plastic, like if they came in their very own natural protective case… https://t.co/EcpRpopofW
8:02 PM ∙ Jul 18, 2021
50Likes11Retweets

Have you recently spotted a major digital accessibility win or fail on social media? Send it to me! I might just feature it in my next newsletter. Feel free to email me at hello@therealalexa.com or you can DM me on Twitter. My inbox is always open!


Excellent Resources

I find some of the best tips and resources on Twitter from other creators and advocates, and I want to share them with you, too!

Twitter avatar for @marie_librarian
Marie O'Neill @marie_librarian
The dos and don'ts of designing for accessibility from GOV.UK. Further information at: bit.ly/3BXG6Nu
Image
2:26 PM ∙ Jul 30, 2021
73Likes42Retweets
Twitter avatar for @TheLisaWalters
Lisa Marie Walters @TheLisaWalters
Reminder to journalists and other non-disabled people who are talking about wheelchair users: don’t say we are “wheelchair bound” or “confined to a wheelchair.” Those terms are rooted in ableism. Say we “use a wheelchair.”
1:23 PM ∙ Jul 31, 2021
885Likes232Retweets
Twitter avatar for @asciiArtHelpBot
Please don't use text art... @asciiArtHelpBot
@Skangelita @alexa99 On it, @Skangelita! Hey @alexa99, Art text is extremely hard on poeple who rely on screen readers. How bad is it? Here's a video of your tweet being read. In the future, tweeting a photo of your creation (with alt text) will mean everybody can enjoy your content.
Image
8:43 PM ∙ Jul 22, 2021
Twitter avatar for @VincentOrleck
Vincent Orleck @VincentOrleck
DID YOU KNOW... if you reply to a tweet that contains uncaptioned video and mention @HeadlinerClip, they will reply back with a captioned version. Good stuff!
Image
7:21 PM ∙ Jul 16, 2021
25Likes13Retweets
Twitter avatar for @ChanceyFleet
Chancey Fleet 🌈👩‍🦯 @ChanceyFleet
Great post, with one caveat: graphics help sighted kids make sense of orientation and mobility too. It's just that most sighted ppl aren't raised in image poverty. Tactile graphics & maps = equity https://t.co/wfNqlTWMlX
Twitter avatar for @PathstoLiteracy
Paths to Literacy @PathstoLiteracy
Tactile graphics are especially important in helping students who are #blind or visually impaired to develop O & M (Orientation and Mobility) skills. 🗺️This blog post explores "tactile graphicity" or the ability to read and write #tactile images. https://t.co/ei3oS3vaqj
2:17 AM ∙ Jul 27, 2021
50Likes17Retweets
Twitter avatar for @BarbChamberlain
Barb Chamberlain, All Vaxxed/Still Masked @BarbChamberlain
Synonyms for "see" you can use in official documents to convey actual meaning: Refer to. Consult. Review. Cross-reference. Determine. This PSA inspired by 58 occurrences of "see" in a 42-page document, only one of which referred to actual use of the sense of sight. #WordsMatter
12:54 AM ∙ Jul 27, 2021
20Likes6Retweets
Twitter avatar for @PatrickMGarvin
Patrick Garvin @PatrickMGarvin
Thanks to @A11YProject for putting this @3playmedia post about audio descriptions on my radar. 3playmedia.com/blog/did-you-k… The post is informative, and I *LOVE* this comic. #a11y
A cartoon. CC cartoon says to AD cartoon: "Hi, AD. How are you doing? Rumor has it you are not required on videos." Then the AD cartoon replies: "Actually, I am! I'm required under the same accessibility laws that you are. Now that Section 508 references WCAG 2.0 standards I'm written directly into the law! That's right, CC, it's time for AD to share the spotlight!"
6:31 PM ∙ Jul 6, 2021
6Likes3Retweets

Are you looking for an online community where you can learn more about accessible social media practices? Join the Facebook group I created! Accessible Social is a group dedicated to helping anyone working in social media, marketing, public relations, communications, or advertising learn more about accessibility best practices for digital content. All are welcome!

Join the Group


Scroll Stoppers

These bits of wisdom and insightful reads made me immediately stop scrolling. Hopefully, they get your brain fired up as well.

Twitter avatar for @GinnyAndT
Ginny & Tonic 🥤 @GinnyAndT
It's #DisabilityPrideMonth and all I'm going to say is - Hire disabled people - Pay disabled people - Promote disabled people - Represent disabled people - Platform disabled people - Include disabled people - Support disabled people That's it.
7:52 AM ∙ Jul 1, 2021
7,427Likes3,520Retweets
Twitter avatar for @RachelCDailey
Rachel Charlton-Dailey @RachelCDailey
Ableism and disability shouldn't make you sad or pity us. It should make you angry to see the way disabled people are treated #DisabilityPrideMonth
1:15 PM ∙ Jul 10, 2021
267Likes94Retweets
Twitter avatar for @dominickevans
Dominick Evans @dominickevans
It's been 31 fuckin years since the Americans with Disabilities Act has passed and all of you reading this have benefited from it. Accessibility benefits everyone even you nondisabled folks – because you use curb cuts, elevators, and all the other stuff that the ADA has provided.
1:20 AM ∙ Jul 27, 2021
1,251Likes402Retweets
Twitter avatar for @Sarahmarieob
sarah o'brien @Sarahmarieob
When you realise that needs aren’t special or additional and are in fact just access needs, which everyone has, you break down some of the stigma that society builds up. Some people have more access needs than others and generally good access is just good practice.
7:52 AM ∙ Jul 2, 2021
454Likes128Retweets
Twitter avatar for @Sommer
Sommer Panage @Sommer
This is your app without VoiceOver support. Don’t be this app! #accessibility
Screenshot. Blank white screen with center text, “Image.” Under image text are 3 buttons which each say “button.” At the bottom are three tabs, each tabled, “tab.”
11:37 PM ∙ Jul 13, 2021
1,049Likes286Retweets

Mark Your Calendar

August 24–25: I’ll be speaking at the State of Social conference in Australia again this year! My dear friend Meg Coffey asked me back, and my session will be pre-recorded (because hello time difference). Snag a ticket if you can!

Twitter avatar for @state_of_social
State of Social // 24 & 25 August '21 @state_of_social
You need to be at #StateofSocial21. But your boss is likely to hit you with all sorts of objections. Well, here’s some objection-handling jujitsu that will turn your boss’s doubts into a ticket.
buff.lyConvince your boss to buy your State of Social ’21 ticketYou know you need to be at SOS21. Here’s some objection-handling jujitsu to turn those knee-jerk objections into a cast-iron case for attending.
12:57 AM ∙ Aug 1, 2021

One Last Chuckle

Love you, Velveeta. Thanks for screaming about how much you love accessibility.

Twitter avatar for @EatLiquidGold
Velveeta @EatLiquidGold
@HashtagHeyAlexa LET'S SAY "SHELL YEAH" TO ACCESSIBILITY
9:55 PM ∙ Jul 13, 2021
19Likes2Retweets

Secrets, secrets are no fun unless you share with everyone! This logic also applies to newsletters and your Netflix login.

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#14: August 2021

accessiblesocial.substack.com
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